FAQs – Amelia Austin Official

Answers To Your Questions

BLUETOOTH FAILING TO CONNECT?

There are a few possible causes to this problem.

a. Please check your Smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version.

b. Please ensure you have the latest version of the Amelia Austin app.

c. Make sure the device (screen) is switched ON.

d. Make sure the Smartphone Bluetooth is switched ON.

e. Make sure your Smartwatch is within 10 meters of your Smartphone.

f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

BLUETOOTH DATA SYNCHRONISATION IS SLOW, OR SYNCHRONISATION IS UNSUCCESSFUL?

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.

BLUETOOTH DISCONNECTING TOO OFTEN?

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

DEVICE FAILING TO COUNT STEPS OR SPORT DATA.

Please re-start the device.

STEP COUNT NOT RECORDING DATA?

In order for the full step count to be recorded on the app, you must go into the Amelia Austin app. and sync the watch. This needs to be carried out within a seven day period, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.

SMS OR CALL REMINDERS NOT REACHING DEVICE?

Please ensure the Smartwatch & Smartphone are connected. Go to Settings - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Amelia Austin app. you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

SELFIE CAMERA CONTROL

Once connected to the app, the photo feature will be accessible via settings > take pictures. You will then be able to take an image on your camera phone by pressing the side button on your watch, which is in the 'more' settings. The photo will then automatically save onto your phone gallery.

WEATHER MATRIX

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, please follow the below guidelines and select your preferred metrics.

How do I access my performance graphs?

Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.